IT Specialist
If selected for this position, you will serve as the district Information Technology (IT) Specialist responsible for providing technical and analytical assistance involving three or more IT specialty areas which support the information management needs of the United States Attorney's office (USAO). The USAO IT environment includes personal computers, routers, switches, bridges, transmission media, a wide area network and local area network, operating systems, case management systems and litigation support operations. The environment also encompasses a significant number of users within the USAO, many of who may be located in geographically distant branch offices. Some of your duties may include:
-Perform essential IT tasks associated with the day-to-day operation of the USAO's IT systems. These duties include a wide variety of information technology support assignments to meet USAO information needs utilizing network hardware and software capabilities. -Litigation Support Services - Coordinate litigation support services (including trial preparation and presentation) in response to customer needs such as creating case database and litigation support specifications and coordinate efforts with other offices involved in litigation team activities. -Customer Support - Provide customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. -IT Systems/Network Administration:
Perform testing, quality assurance, configuration, installation, implementation, maintenance and management of networked systems used for the transmission of information in data, voice and/or video format. -Schedule the installation of new or modified hardware, operating systems and applications software, working closely with customers to insure seamless installation and minimize installation problems. -Systems Security:
Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. Responsibilities will increase and assignments will become more complex as your training and experience progress. GS-09:
To qualify for the GS-09, applicants must meet ONE of the following:
SPECIALIZED
Experience:
At least one year of specialized experience equivalent to the GS-07 level in Federal service providing day-to-day IT customer support to an organization implementing policies and procedures to ensure information systems reliability, security and accessibility and diagnosing and resolving problems in response to customer reported incidents. OR EDUCATION:
A Master's or equivalent graduate degree; OR 2 full years of progressively higher level graduate education leading to such a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR COMBINATION:
A combination of specialized experience as described above and graduate education as described above which when combined equal 100% of the requirements. (Only graduate education in excess of 1 full year is creditable.) GS-11:
To qualify for the GS-11, applicants must meet ONE of the following:
SPECIALIZED
Experience:
At least one year of specialized experience equivalent to the GS-09 in federal service providing day-to-day IT customer and end-user support to an organization implementing policies and procedures to ensure information systems reliability, security and accessibility; diagnosing and resolving problems in response to customer reported incidents; and providing customer end-user training including orientation for new users. OR EDUCATION:
A Ph.D. or equivalent doctoral degree; OR 3 full years of progressively higher level graduate education leading to such a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR COMBINATION:
A combination of specialized experience as described above and graduate education as described above which when combined equal 100% of the requirements. (Only graduate education in excess of 2 full years is creditable.) Basic Requirement for All Applicants:
Information Technology (IT)-related experience, obtained through paid or unpaid experience and/or completion of specific, intensive training, demonstrating each of the following competences:
-Attention to Detail:
Is thorough when performing work and conscientious about attending to detail. -Customer Service:
Works with clients and customers (that is, any individuals who use or receive the services or products that your work until provides, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. -Oral Communication:
Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and respond appropriately. -Problem Solving:
Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if:
1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at:
http:
//www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if:
1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http:
//www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Estimated Salary: $20 to $28 per hour based on qualifications.
-Perform essential IT tasks associated with the day-to-day operation of the USAO's IT systems. These duties include a wide variety of information technology support assignments to meet USAO information needs utilizing network hardware and software capabilities. -Litigation Support Services - Coordinate litigation support services (including trial preparation and presentation) in response to customer needs such as creating case database and litigation support specifications and coordinate efforts with other offices involved in litigation team activities. -Customer Support - Provide customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. -IT Systems/Network Administration:
Perform testing, quality assurance, configuration, installation, implementation, maintenance and management of networked systems used for the transmission of information in data, voice and/or video format. -Schedule the installation of new or modified hardware, operating systems and applications software, working closely with customers to insure seamless installation and minimize installation problems. -Systems Security:
Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. Responsibilities will increase and assignments will become more complex as your training and experience progress. GS-09:
To qualify for the GS-09, applicants must meet ONE of the following:
SPECIALIZED
Experience:
At least one year of specialized experience equivalent to the GS-07 level in Federal service providing day-to-day IT customer support to an organization implementing policies and procedures to ensure information systems reliability, security and accessibility and diagnosing and resolving problems in response to customer reported incidents. OR EDUCATION:
A Master's or equivalent graduate degree; OR 2 full years of progressively higher level graduate education leading to such a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR COMBINATION:
A combination of specialized experience as described above and graduate education as described above which when combined equal 100% of the requirements. (Only graduate education in excess of 1 full year is creditable.) GS-11:
To qualify for the GS-11, applicants must meet ONE of the following:
SPECIALIZED
Experience:
At least one year of specialized experience equivalent to the GS-09 in federal service providing day-to-day IT customer and end-user support to an organization implementing policies and procedures to ensure information systems reliability, security and accessibility; diagnosing and resolving problems in response to customer reported incidents; and providing customer end-user training including orientation for new users. OR EDUCATION:
A Ph.D. or equivalent doctoral degree; OR 3 full years of progressively higher level graduate education leading to such a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR COMBINATION:
A combination of specialized experience as described above and graduate education as described above which when combined equal 100% of the requirements. (Only graduate education in excess of 2 full years is creditable.) Basic Requirement for All Applicants:
Information Technology (IT)-related experience, obtained through paid or unpaid experience and/or completion of specific, intensive training, demonstrating each of the following competences:
-Attention to Detail:
Is thorough when performing work and conscientious about attending to detail. -Customer Service:
Works with clients and customers (that is, any individuals who use or receive the services or products that your work until provides, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. -Oral Communication:
Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and respond appropriately. -Problem Solving:
Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if:
1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at:
http:
//www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if:
1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http:
//www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
- Department:
2210 Information Technology Management - Salary Range:
$57,812 to $82,542 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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