Guest Service Agent
Fairfield Inn & Suites by Marriott Fort Smith Fairfield Inn & Suites by Marriott Fort Smith Fort Smith, AR Fort Smith, AR Part-time Full-time Part-time Full-time Estimated:
$25.
8K - $32.
6K a year Estimated:
$25.
8K - $32.
6K a year Maintains an inventory of vacancies, reservations and room assignments.
? Possesses a working knowledge of the reservations department.
Takes same day reservations and future reservations when necessary.
Knows cancellation procedures.
? Knows room locations, types of rooms available, and room rates.
? Registers arriving guests and assigns rooms.
? Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
? Coordinates guest room maintenance work with the engineering and maintenance division.
? Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
? Knows daily activities and meetings taking place in the hotel.
? Reports any unusual occurrences or requests to the manager or assistant manager.
? Manages and resolves all guest complaints in a professional and courteous manner.
? Processes guest check-outs and handles monetary transactions.
? Maintains customers? privacy.
? Maintains a high level of professional appearance and demeanor.
? Performs other duties as assigned.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$25.
8K - $32.
6K a year Estimated:
$25.
8K - $32.
6K a year Maintains an inventory of vacancies, reservations and room assignments.
? Possesses a working knowledge of the reservations department.
Takes same day reservations and future reservations when necessary.
Knows cancellation procedures.
? Knows room locations, types of rooms available, and room rates.
? Registers arriving guests and assigns rooms.
? Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
? Coordinates guest room maintenance work with the engineering and maintenance division.
? Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
? Knows daily activities and meetings taking place in the hotel.
? Reports any unusual occurrences or requests to the manager or assistant manager.
? Manages and resolves all guest complaints in a professional and courteous manner.
? Processes guest check-outs and handles monetary transactions.
? Maintains customers? privacy.
? Maintains a high level of professional appearance and demeanor.
? Performs other duties as assigned.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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