Customer Service Manager (FT)
Fort Smith, AR Fort Smith, AR Full-time Full-time Estimated:
$33.
6K - $42.
6K a year Estimated:
$33.
6K - $42.
6K a year 12 days ago 12 days ago 12 days ago Bachoco OK Foods is seeking a Customer Service Manager for our Fort Smith, AR corporate headquarters.
Summary:
Supervises personnel of the Customer Service department to ensure all orders are entered and processed, customer inquiries and salesmen issues are handled in a timely manner and all areas of the department are functioning smoothly.
Works closely with other departments regarding inventories, shipping of orders, product questions and complaints, credit issues, etc.
Acts as a strategic partner to the Executive Team.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Gives guidance on resolving issues on past due accounts and unresolved issues on deductions.
Works with the management to move aged and excess inventory.
Manages broker and customer programs.
Improves customer service experience, creates engaged customers, and facilitates organic growth.
Takes ownership of customers' issues and follows problems through to resolution.
Analyzes statistics and compiles accurate reports.
Recruits, mentors, and develops customer service representatives.
Adheres to and manages the approved budget.
Develops service procedures, policies, and standards; and maintains an orderly workflow according to priorities.
Works closely with supply chain on availability to promise.
Works with customer service assistant manager to resolve department issues and personal issues.
Sales support for RFPs and vendor setup.
Works with Margin Manager to administer monthly and quarterly market-based pricing.
Works with IT department to implement software i.
e.
, EDI, SAP, and changes to SOI.
Manages house sales accounts as needed.
Supervisory
Responsibilities:
Manages one subordinate supervisor in the Customer Service Department.
Is responsible for the overall direction, coordination, and evaluation of this unit.
Also directly supervises two non-supervisory employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or
Experience:
Associate's degree (A.
A.
) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Accounting software; Internet software; Inventory software; Order processing systems; Spreadsheet software, and Word Processing software.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is occasionally required to stand and walk.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is usually moderate An Equal Opportunity Employer to include women, minorities, veterans, and persons with disabilities.
Notice to Third-Party Recruitment Agencies:
Please note that Bachoco OK Foods and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies.
In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
In the event a recruiter or agency submits a resume or candidate without an agreement, Bachoco OK Foods and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Bachoco OK Foods.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$33.
6K - $42.
6K a year Estimated:
$33.
6K - $42.
6K a year 12 days ago 12 days ago 12 days ago Bachoco OK Foods is seeking a Customer Service Manager for our Fort Smith, AR corporate headquarters.
Summary:
Supervises personnel of the Customer Service department to ensure all orders are entered and processed, customer inquiries and salesmen issues are handled in a timely manner and all areas of the department are functioning smoothly.
Works closely with other departments regarding inventories, shipping of orders, product questions and complaints, credit issues, etc.
Acts as a strategic partner to the Executive Team.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Gives guidance on resolving issues on past due accounts and unresolved issues on deductions.
Works with the management to move aged and excess inventory.
Manages broker and customer programs.
Improves customer service experience, creates engaged customers, and facilitates organic growth.
Takes ownership of customers' issues and follows problems through to resolution.
Analyzes statistics and compiles accurate reports.
Recruits, mentors, and develops customer service representatives.
Adheres to and manages the approved budget.
Develops service procedures, policies, and standards; and maintains an orderly workflow according to priorities.
Works closely with supply chain on availability to promise.
Works with customer service assistant manager to resolve department issues and personal issues.
Sales support for RFPs and vendor setup.
Works with Margin Manager to administer monthly and quarterly market-based pricing.
Works with IT department to implement software i.
e.
, EDI, SAP, and changes to SOI.
Manages house sales accounts as needed.
Supervisory
Responsibilities:
Manages one subordinate supervisor in the Customer Service Department.
Is responsible for the overall direction, coordination, and evaluation of this unit.
Also directly supervises two non-supervisory employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or
Experience:
Associate's degree (A.
A.
) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Accounting software; Internet software; Inventory software; Order processing systems; Spreadsheet software, and Word Processing software.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is occasionally required to stand and walk.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is usually moderate An Equal Opportunity Employer to include women, minorities, veterans, and persons with disabilities.
Notice to Third-Party Recruitment Agencies:
Please note that Bachoco OK Foods and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies.
In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
In the event a recruiter or agency submits a resume or candidate without an agreement, Bachoco OK Foods and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Bachoco OK Foods.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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